Refund policy

Returns

We accept returns within 30 days of delivery, provided the item is in its original condition. Products must be uninstalled and unused, with all hardware included, and must be returned in their original packaging. Always test fit your product before drilling, trimming, or permanently mounting anything. Installed, drilled, trimmed, or modified products are not eligible for return. All returns are subject to a 10% restocking fee. Items shipped from third-party vendors may be subject to their own restocking fees, not to exceed 25%. All exchanges are processed as returns. Once your return is approved, you may place a new order for the replacement item. Shipping costs are non-refundable. For items advertised with free shipping, the actual shipping expenses incurred will be deducted from the refund amount. Return shipping is the customer's responsibility.

Vehicle Fitment Guarantee

If a product does not fit the exact year, model, and bed length or cab configuration listed in the product title, our Vehicle Fitment Guarantee (katetrucksupply.com/pages/vehicle-fitment-guarantee) applies instead of the standard return terms: no restocking fee, we cover return shipping, and you choose a replacement or a full refund.

Cancellations

Order cancellations are subject to a 5% cancellation fee. If financing (Shop Pay Installments, Affirm, etc.) was used to complete the purchase, the cancellation fee increases to 10%. Orders cannot be cancelled once they have shipped and will instead be treated as a return, following the policy outlined above.

To start a return or cancellation, email support@katetrucksupply.com with your order number.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. Photos of the packaging and product help us resolve carrier claims fast.

Exceptions / non-returnable items

Certain types of items cannot be returned: products that have been installed, drilled, trimmed, or modified, and electrical products such as power running boards once they have been wired or plugged in. Please confirm your exact year, model, and bed length before purchasing. Our bed measurement guide (katetrucksupply.com/pages/how-to-measure-your-truck-bed) takes two minutes and prevents nearly every fitment issue. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds

We will notify you once we have received and inspected your return, and let you know if the refund was approved or not. If approved, you will be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we approved your return, please contact us at support@katetrucksupply.com.